Portfolio
Welcome to my portfolio! Here you will find two case studies that highlight my writing and technical expertise. Feel free to explore and get in touch if you'd like to collaborate.
Role: UX Writer / Content Strategist
This case study highlights an FAQ redesign at Grailed, where I rewrote and reorganized policy documentation to reduce confusion and support user trust. My work centered on information hierarchy, plain-language principles, and designing content that could scale alongside evolving product updates.
Role: UX Writer / Instructional Designer
In this case for GOAT Group, I go over my contribution to the design and training of an AI customer support tool, focusing on tone, accuracy, escalation logic, and scalable response systems.
Role: UX/Content Writer
Selected examples of UI copy focused on clarity, usability, and user trust.